Sidekick MAS questions and answers

Start a free trial online. You create your school's account, sign in and start setting up right away.

Yes. New schools get a 30-day free trial, which starts when you sign up.

Add your programs and ranks, create your membership plans and set your class schedule. Then add your members and families, and invite your staff.

Yes. You invite staff from Sidekick MAS, and each person sets up their own login. You decide what each role can see and change.

English, Spanish, French and Portuguese. Each person on your team chooses the language they read the app in.

No. Sidekick MAS runs in your web browser. You can use it on a computer, tablet or phone.

Plans start at $39.99 a month. Your price depends on how many active members your school has. The current plans are on our home page.

Members whose status is active, frozen or suspended count toward your plan. Members who have left your school do not.

Each plan covers a range of active members. When your school moves into the next range, the next plan's price applies.

Yes. Each location beyond your first adds 75% of your plan's price.

Yes. New schools start with a 30-day free trial.

The published plans are in USD.

Students and parents check in at a kiosk at your front desk. Parents can check their children in and out there too. Instructors can also take attendance from the class roster.

Yes. Attendance can be entered by hand and reviewed, so a missed check-in can be corrected.

You set up your ranks and the requirements for each one. Sidekick MAS checks each student's time in rank against them and lists who is eligible. Each student's attendance sits on the same record.

Yes. You define your own ranks and curriculum for each program.

You build a promotion lineup from the eligible students. Then you send promotion notices to them and their families.

The check-in is refused, and the desk sees why. Sidekick MAS checks the membership at every check-in. If it doesn't cover the class, is frozen or has ended, the desk knows what to do next.

Yes. Students, parents and guardians are grouped into households. You see the whole family together, with each person's memberships and documents.

Families sign from a link you send them. They open the waiver or agreement on a phone or computer and sign it there. They don't need an account.

Yes. You can write document templates in several languages. Each family reads and signs in the language they understand.

On the member's record in Sidekick MAS. The signed copy stays there, so you can pull it up when a parent asks for it.

A sign-in area for your families. Parents and students can see the class schedule and sign the documents waiting for them.

Yes. The portal's login page uses your school's logo and colors. You choose how it looks.

Yes. You can send email and text messages to your members from Sidekick MAS.

Yes. Replies land in a two-way inbox, and your team carries on the conversation from there.

Yes, everyone on your team who handles messages. The inbox is shared, so they all work from the same conversations.

Yes. Sidekick MAS shows the delivery status of each message.

Yes. You can save message templates and use them again.

Not for messages to your members. Sending, replies and delivery status are all in Sidekick MAS.

Yes. Staff are given roles, and each role has its own permissions for what it can see and change.

You invite them, and they set up their own login. You can also see each staff member's login history.

Yes. You can add locations and switch between them. Records and staff access are kept per location.

Yes. Access is given per location, so a staff member sees only the locations they have been given.

No. Each school's records are kept separate. People only see the schools and locations they have been given access to.

Yes. Each person chooses their own language: English, Spanish, French or Portuguese.